Terms, Privacy, Shipping
Terms and Privacy
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced below. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website as you are required to consent to these terms of service by “checking” the checkbox at checkout. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Shipping Policy and Returns
All orders placed on the site are packed and fulfilled by us at Chronic Nation. When we receive the order, we print a label and you will receive an email with tracking info after the label is printed. We work Monday-Friday every week, no holidays. We will post any delays or exceptions on the announcement tab of our site! Typically orders are shipped out the same day or the next business day at the latest from our warehouse and picked up by a USPS driver. Usually, shipping from USPS takes 2-5 days to reach anywhere in the continental US, but during holidays and rush times, shipping can take a few extra days. We ship out all orders in a discrete and generic bubble wrap envelope or rigid cardboard boxes with no branding. If you have received tracking info, that means we created the label and your package will be picked up by USPS from our warehouse the same day or next. Sometimes they take their time updating the info in their system, but if you have tracking info from us, your package should be shipped out that day or next. Please have patience with us as we are a small business and doing the best we can to get everything packed properly and shipped out to you. Once we hand off your package to USPS or UPS we cannot control their shipping speed. Please note that USPS does not guarantee shipping speeds. If your order is time sensitive, express shipping can be faster, but the speeds are not guaranteed. Shipping fees are also non-refundable due to delays on the part of the carrier. We care about you and being your hemp product provider long term. If you have any issues or concerns, please contact our team via email info@chronicnation.net International Shipping We are currently only shipping within the United States. Some customers use mail forwarding services to ship their orders to their country. In this case, we are not liable for the actions of the mail forwarder, what they do or do not include in the package, what happens to the package after it arrives to the forwarder, or if these items are legal in your destination country. We make no claims to the legality of these products for non-USA countries. Each country has laws regarding hemp and THCa products, so please do your research. No international shipping. No Returns or Exchanges Hey there Chronic Nation fans! We're thrilled to have you here and we're dedicated to delivering top-notch products just for you! Please remember, all sales are final, and we don't offer returns or exchanges. We encourage you double-check your order to ensure you're getting exactly what you want. If you have any questions or need assistance, our amazing customer service team here to help! Enjoy your shopping!
FDA DISCLAIMER All products on this website contain .3% THC Delta-9 or less. No statement in this web site has been evaluated by the Food and Drug Administration (FDA). Furthermore, none of the statements in this web site should be construed as dispensing medical advice or making claims regarding the cure of disease or illness of any kind. These products are not intended for use of smoking. Products sold by CHRONIC NATION are not intended to diagnose, treat, cure or prevent any disease. You should consult a licensed health care professional before starting any dietary supplement, especially if you are pregnant or have any pre-existing injuries or medical conditions. These products are not for use by or sale to persons under the age of 21. These products should be used only as directed on the label. Consult with your physician if pregnant or nursing. A Doctor’s advice should be sought before using hemp derived products. CHRONIC NATION assumes no responsibility for any legal charges as a result of changing local/state laws. It is buyer’s responsibility to determine if any transaction from www.chronicnation.net and its affiliates is in violation with local rules and regulations. Drug Test Disclosure: Although all of our products are within the legal limit of THC, there is a small chance that trace amounts from our products may result in a positive test result on a drug test. We advise anyone who receives drug tests to take this into consideration. Thank You!
Exlcuded States We only ship to the lower 48 states, excluding Alabama, Alaska, Arizona, Arkansas, Colorado, Hawaii, Idaho, Illinois, Louisiana, Minnesota, Nevada, New York, and Rhode Island due to regulations or tax purposes. We appreciate your consideration!
